InsTILTM Change Management
InsTIL Change Management is for Customers who wants to manage the change effectively and efficiently. It enables a robust change policy inside the organization. It facilitates formation of the Change Advisory board (CAB) to handle the various changes. Facilitates rollout of changes in a controlled environment thereby eliminating unknown risks and downtime. Combined with InsTIL CMDB it provides excellent assessment of the impact to the Service.
- Unauthorized changes to the Hardware, Software and other CIs.
- Service Downtime / disturbances on effecting a change.
- No Proper Change management policy in place.
- No Governing body to assess, approve and rollout the changes.
- Release not communicated to the users and the concerned.
- Inconsistent CMDB.
- Raise the Request for Change (RFC)
- Standard Change (pre approved changes) items - Can be handled by the Service desk itself.
- Non Standard Change items - Requires attention of the Change manager.
- Facility to setup and call the Change Advisory board (CAB).
- Proceeding of the meeting and Minutes of the meeting.
- Forward approved change for the test environment.
- Execution of the test plan.
- Rollout changes to the live environment.
- Email alerts to the concerned at each stage.
- Conduct and Report on Post implementation Review (PIR).
- Reduced unplanned downtime.
- Collective decision making by the CAB.
- Better Assessment of Cost and Risk.
- Formation of the test environment.
- Ensures rollout in an organized manner.
- A list of preapproved changes.
- Improved Change management policy.
- Post Implementation review (PIR)
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