InsTILTM Configuration Management - CMDB
InsTIL CMDB is for Customers who wants to widen their IT service management information repository. It provides a strong base for managing various changes to the IT environment. It facilitates Planning, identification, control, Status accounting and Verification & Audit of the various Configuration Items. (PICSVe)
- Up to date information on Hardware and software not available.
- Manual entry of Asset information and hence time wastage.
- Purchase and warranty related information is not available.
- Who uses the Asset and where does he reside ?
- Unable to determine the age of the Asset.
- What are the various Configuration Items (CI) used by my service ?
- How the CIs are interrelated ?
- What documents are needed to run my Service ?
- What skills are required for managing my service ?
- Who are the vendors of my service and what is the agreement ?
- InsTIL Asset management Features + the following
- Classification of CIs such as Hardware, Software, Network links, Documentation, Infrastructure etc.
- Recording Operational Level agreements (OLA) and Underpinning contracts (UC).
- Facility to create multiple IT services.
- Recording Service Level Agreements (SLA) of the Users.
- Agreements for monthly, quarterly, half yearly and Annual periodicity.
- Agreements based on Location/departments/category of calls.
- Map the various CIs such as Hardware, Software, Network Links, Documentation and Infrastructure needed to run the service.
- Establish the relationship between the CIs for better decision making.
- Up to date information on Hardware and Software and other CIs.
- The Asset database will be ready in few minutes after deployment. Thanks to the Auto discovery feature.
- A bird's eye view of an IT service and its attributes.
- Baseline tracking helps the administrator to view snapshots of Hardware CIs at various stages.
- Helps in controlling unauthorized use of software.
- Helps in Incident management of related CIs.
- Ability to identify service beneficiary and service providers in a flash.
- A good document repository.
- It provides a strong base for Change Management.
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Like to see new features in our future releases ? We welcome your suggestions and feature requests. Please fill the form below and click the submit button. Thanks for helping us to make InsTIL better.
