Product Support and Customization

Independent Software Vendors (ISVs) constantly face challenges in supporting their products for different time zones and audiences. Often times, the engineering team is pulled into support, thereby impacting the product roadmap. Techconet recognizes these challenges and believes that an optimum support strategy is critical to an ISV's success.

Precision Techconet offers a wide range of product support services, to enable ISVs to focus on customer satisfaction, while reducing the cost of support. Support can become a competitive advantage for an ISV by outsourcing it to a partner like Techconet. We also work as an extension of a product company's support department during their regular and off-hours.

Techconet also does customization of packaged software to suit specific client needs. Techconet has domain expertise on a number of industries that can be leveraged for customization engagements.

Our key service offerings include:

  • Service Desk for Level 1 support
  • Level 2 and Level 3 support
  • Support for upgrades and migration
  • Customization of products and add-ons to specific verticals
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